Terms and Conditions
General Terms and Conditions for using the Non-Human online store zoomagazin.eu
Please read the terms and conditions described below carefully before placing your order!
Any natural or legal person intending to make a purchase through the Non-Human online store zoomagazin.eu must read and agree to these general terms and conditions in order to place their order.
The prices and assortment in the Non-Human online store zoomagazin.eu may differ from the prices and assortment in the physical Non-Human stores "Dr. Stefanov". All promotions announced in the online store are valid while supplies last.
Supplier Information:
According to the requirements of the Electronic Commerce Act and the Consumer Protection Act, we provide you with the following information:
Supplier Name: Zoo Group Stefanov OOD
Registered office and management address: Sofia, Pancharevo district, code 1137, Sinya svetlina St. 1, office 1
Address for carrying out activities: Elin Pelin train station, Stara Planina St. 1, Videolux complex
Correspondence details (including complaints and signals): Sofia, Pancharevo district, code 1137, Sinya svetlina St. 1, office 1, Email: order@zoomagazin.eu, tel: +359 882043515
UIC 200855834
Profile Registration:
Through registration, the client acquires a username and password with which they identify themselves at zoomagazin.eu.
Expresses their consent to these General Terms and Conditions for using zoomagazin.eu.
Receives the right to make valid orders for the purchase of goods offered by zoomagazin.eu, as well as to refuse their execution in the proper manner.
Orders can be placed without registration, but in this case, the client cannot take advantage of discounts for registered users.
Prices, characteristics and availability of goods:
The prices indicated in the online store are final with VAT included.
The main characteristics and prices of the goods are indicated for each product. The delivery cost is not included in the product price; it can be viewed in the section "Delivery Times and Prices".
The Non-Human online store zoomagazin.eu does not expressly guarantee the availability of the goods at the time the order is finalized. In case of out-of-stock items, we will contact you, unless you have indicated that you wish your order to be fulfilled even if an item is missing.
Changes in product prices:
Zoomagazin.eu has the right to change prices at any time without prior notice to users. The user pays the price that was current at the time the order was placed.
Personal Data Protection:
You can find our personal data protection policy here
Order:
In the order, the client specifies the items they wish to purchase, the delivery address, payment method, and a contact phone number. Each valid and accepted order automatically receives an official number, and the client receives a confirmation to the email they provided.
Zoomagazin.eu reserves the right not to fulfill an order or to require its prepayment if the client is listed in our database as an incorrect user who has not accepted, picked up, or refused their previous orders in the established manner. Order cancellation must be done using the cancellation form, which can be found here.
The client can change an order before its confirmation; after that, changes to the order cannot be made.
Delivery times and prices:
Deliveries are carried out by a courier company throughout Bulgaria to the client's door.
Orders are fulfilled within 2 to 5 working days.
In case of delivery delay of more than 5 working days, counting from the day after the order was placed, you can inform us by filling out the "complaints and grievances form" by clicking here, and we will send you a 10% discount code as compensation, which you can use for your next order (this option is only valid for registered users).
Your order may be delayed by more than five working days and you may be denied compensation with a 10% discount code for your next discount in the following cases:
- order delay due to courier service fault during force majeure events and emergencies
- order delay during major sales (Black Friday, Christmas sales, Dog Day, Cat Day, etc.)
- inability for us or the couriers to contact the client by phone
- lack of the ordered item
For the convenience of its customers, the "Dr. Stefanov" Online Pet Store also has an option to pick up the placed order from one of our stores. In this case, the customer receives an additional trade discount of 3%. (You must be a registered and logged-in user on the site. The discount does not apply to promotional items.)
Checking the shipment upon delivery:
Upon receiving the goods from the courier, the client must inspect their order in the courier's presence. The option to inspect the shipment before payment is a service valid for all products offered and delivered by "Dr. Stefanov" Pet Stores. The client must check if they are receiving exactly what they ordered and examine the product for signs of impact, scratches, and other visible external damage. If they notice that the product is not in perfect condition, they can refuse the order. If the order is accepted, it means that it was delivered without remarks.
Returns of goods and money:
You can cancel the purchase of an item within fourteen days from the date of its receipt. In case of cancellation, please keep the goods received from us in a way that does not compromise their quality and safety. The goods must be returned in their original condition, in the packaging in which they are normally offered in retail, and with the accompanying documentation. Otherwise, the termination of the contract will be subject to negotiation of compensation for the reduced consumer properties of the goods.
The right of withdrawal does not apply to:
- veterinary medical products and supplements
- sealed goods that have been unsealed after delivery and cannot be returned for reasons related to hygiene or health protection;
- goods that are subject to rapid spoilage, have a special storage regime. In this sense, consumers cannot withdraw from and return food products.
- engraved medallions
To return an item or order, you must fill out and send the return form, which you can see here
An order picked up from our store can only be returned to the store from which it was picked up. The money is refunded on the spot.
An order sent to an address can only be returned to our central warehouse. The money is refunded by bank transfer within fourteen days.
The return of shipments is at the customer's expense.
Product Guarantees:
In case of a problem with items under warranty, the item must be sent to us at the buyer's expense to the address: Elin Pelin train station, Stara Planina St. 1, Videolux complex, tel. 0876806540, or brought in person to one of our physical stores along with a copy of the cash receipt and warranty card. The repaired item is picked up in person, or can be sent by courier at the customer's expense.
Disputes and Complaints:
Any disputes arising from or in connection with the conclusion and execution of distance sales contracts through the online store of "Dr. Stefanov" Pet Stores will be resolved by the parties in a spirit of understanding and mutual compromises. In case no agreement is reached by both parties, the dispute between them will be resolved by the competent court at the Company's registration, in accordance with Bulgarian legislation; The Consumer also has the right to address any disputes to the European Online Dispute Resolution Platform (ODR platform), or to the General Conciliation Commission at the Commission for Consumer Protection.
